Support

Silly question? No problem. Confused about a bonus? We can help.

Golden Spins customer service is trained to make your gaming experience as carefree as possible. We're committed to resolving all support needs in a timely and professional manner. Give us a call or send a quick email and our friendly team will have you ready to enjoy everything Golden Spins has to offer.

Phone: 1-855-508-3424 (Customer Service Hours: 24/7)

Fax: 1-877-517-2311

Getting Started

Opening a new account

Using an existing account

Funding your new account

How old do I need to be to play?

Is online gambling legal?

Is your company licensed to operate gambling software?

Are my winnings subject to taxes?

Who should I contact if I have questions or problems?

How do I bookmark the Golden Spins website?

Funding Your Account

What deposit options do you offer?

What is the minimum dollar amount I must have in my credit card balance to make a minimum deposit?

Who can I speak with if I have questions about my Credit Card deposits? Do you have a special department?

Can I use a credit card that does not belong to me to deposit in my account?

What will happen to the wagers and balance in my account if I use a card to fund my account that is not my own personal credit card or gift card?

What is Quick Cash and why should I use it?

How long does it really take to fund my account using Quick Cash option? 

How much are the Quick Cash transfer fees and are they covered by Golden Spins?

Bonuses

How do deposit bonuses work?

What is Free Money?

How do the rollover requirements work?

Cash Back and Comp Points

What is the Golden Spins Cash Back program?

What are Comp Points?

How do I earn Comp Points?

How do I Check my Comp Points Balance?

How do I Redeem Comp Points?

Rollover on Comp Points for Real Cash Rewards:

Rollover on Comp Points for Free Money Rewards:

Golden Spins Casino Tournaments FAQs

What are Casino Tournaments?

What’s the difference between Tournament chips and Real Money chips?

What is a prize pool?

Until what time can I join a tournament?

Where can I monitor my performance during the tournament?

Are there any tiebreaker rules for the casino tournaments?

The tournament is over, where can I see the result?

I’ve won! Now what? How can I claim my prize?

Ooops! I forgot I signed up for a tournament; can I still enter late and play it?

What happens if I get disconnected during tournament play?

I’ve won! Can I withdraw my winnings from my account?

Can the “Free Money” in my account be used for tournament buy-ins?

Technical Issues

Why can’t I place a bet or access the site?

How long does an idle page stay active until it auto-logs out?

Account Security

Can I use a friend or family member’s credit card to deposit in my account?

What types of credit cards may I use?

Why can’t I register a new account with my email address?

How do I change my password?

Can I share my account with another person or add a secondary user?

What is the Credit Card Verification Agreement?